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This position reports to Scott
Summerson.
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The Customer Service Engineer
will install and service CNC equipment, metrology instruments and
associated upgrades for all worldwide customers.
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Provide first point of contact
(via phone and e-mail) remote technical support for all customers.
Failure mode analysis and electro-mechanical troubleshooting.
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Prepare documentation for activities
in the US and overseas.
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Confers with workers in other
departments, such as marketing, R&D, and engineering, to provide/obtain
technical information.
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Develops and conducts training
programs on the safe operations of the equipment, and demonstrates
skills to trainees, including both team members and customers.
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Writes internal and external reports
documenting results of customer visits.
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Coordinates shipping and receiving
of spare parts, consumable parts, upgrades and RMA parts.
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Experience troubleshooting precision
multi-axis motion control machines (both remotely and on-site).
Ability to read electrical, mechanical and pneumatic drawings.
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Excellent communication skills
(English). Ability to communicate effectively with both internal and
external customers. Ability to represent QED in a friendly, professional
manner. Talent to convey information in a mutually beneficial and
supportive manner that will bring about the success of all involved.
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Ability to work independently
in the field.
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Ability to independently learn
and understand new aspects of system's technology to solve problems
when support from other engineers may not be available.
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Schedule flexibility. Ability
to travel within a 24 - 48 hr. period.
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Computer Skills - To perform this
job successfully, an individual should have knowledge of Machine control
software, spreadsheet software and word processing software.
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Travel - 40% or more, domestically
and internationally, is currently required to perform the essential
function of this position.
DISCLAIMER
The preceding job description is intended to provide the general nature
and level of work to be performed by employees within this classification.
It is not intended to be a detailed description of the job or be interpreted
as a comprehensive listing of all duties, responsibilities, and qualifications
required of employees assigned to this job.
Educational Requirements
Bachelor's degree in Engineering or related field (or equivalent); or
three to five years related experience and/or training; or equivalent
combination of education and experience.License Requirements
Full-Time
Location:USA - New York
About the Organization
Cabot Microelectronics Corporation is the leading global supplier of
sophisticated polishing compounds and provider of polishing pads used
in the manufacture of advanced semiconductors (chips) and rigid disks--critical
components that drive today's electronic systems from desktop and laptop
computers, cellular phones and electronic games, to personal data assistants,
telecommunication switchboards and the servers that power our expanding
Internet world. As we continue investing in our core CMP business, we
are also looking beyond the semiconductor industry to pursue our vision
to be the world's leader in shaping, enabling and enhancing the performance
of surfaces.
Interested Candidates please apply at http://www.cabotcmp.com
